a top telemarketer judged on merit not price real estate jam session podcast guest richard blank - youtube
Bookmarked 182 weeks ago
richard blank: enhanced communication joe killinger: yeah i you get it um who is your what does your typical client look like richard blank: well there039s two types okay it could be someone like yourself in the united states that needs to scale and sometimes it039s difficult to find qualified individuals that will meet your requirements in the statesrichard blank: yep otherwise individuals might not have the resources we do like i was mentioning earlier manual dialing to predictive dial quality assurance department human resources department supervisors in my experience so a lot of the times my consulting could enhance their uh i guess plug in place systemrichard blank: mm-hmm cause i can log into your crm i could even log into your phone system yeah but once again by using my dialer and other sort of resources we have we can almost just enhance what you have and then other companies use us for overflow like if they have a dedicated workforce and their queue gets

why you should listen more than you talk on the phone real estate jam session podcast richard blank - youtube
Bookmarked 182 weeks ago
joe killinger: richard is the um not listening they039re so busy they039ve got somebody on the phone they039re trying to get everything out so fast and but they039re not listening to what the person on the other end is saying and i just think that if you you you know my my father it039s amazing how the older i get the smarter he gets it just you know he goes joe you039ve got two ears and one mouthjoe killinger: he goes listen more than you talk and he039s right he was right on and i just am like in sales that is something that you really have to take into consideration richard blank: so i have a follow up question to your statement there do your agents know your script by a to z one to three do they know everything no

desert pitching on the phone with no oasis real estate jam session podcast guest richard blank - youtube
Bookmarked 182 weeks ago
clients need to relax your delivery and drink your rhetoricjoe killinger: yeah finding those people and making sure they have we have a bad habit as real estate agents we are you know we039re a type personalities are entrepreneurs most of them and that i run into and so they just go go go go go but if they039ve got a great individual like you039re talking about you really want to give them the opportunity to really enhance the experience that they039re trying to create for you

uncover a gem to anchor with that individual real estate jam session podcast guest richard blank - youtube
Bookmarked 182 weeks ago
uncover a gem to anchor immediately with that individual on the phone real estate jam session podcast guest richard blank costa rica039s call centerrichard blank: so i was just the sell the sizzle come into the tent yep greatest show on earth kinda guy joe killinger: now how many calls you know we always get how many calls is is i039m sure it varies between commercial and residential but um how many calls a day were you making when you were doing residential i bet you were cranking richard blank: outrichard blank: i could manual dial myself 400 calls a day and oh good don039t take yourself i got the phone with the big buttons on it yeah it was much more easier and i didn039t have to look at it you know the lady at the supermarket but i used to work 10 hours a day six days a week to hustle right and that was the money that i had earned in order to invest in growing my business

5 diplomatic phrases on telemarketing phone calls inspired insider podcast guest richard blank - youtube
Bookmarked 180 weeks ago
dr jeremy weisz: talk about different things on educating people with diplomatic phrases i039d love to hear some examples because i think we could all at le

wfh virtual telemarketers need composure and maturity inspired insider podcast guest richard blank - youtube
Bookmarked 180 weeks ago
richard blank: for my clients dr jeremy weisz: let039s talk about culture for a second and when when covid hit again like you have the tools and opportuni

how to scale a one man show with telemarketers inspired insider podcast guest richard blank - youtube
Bookmarked 180 weeks ago
dr jeremy weisz: um what about from a service perspective people calling maybe maybe they039re a fit from a company perspective uh the type of company y

telemarketing training classes start with recess real estate jam session podcast guest richard blank - youtube
Bookmarked 182 weeks ago
joe killinger: you gotta create the connection past the pitch you know from there yeah well um so tell us a little bit about what you do you039ve got a call center down in costa rica so i039m a little jealous about i gotta come down there and scuba dive i swear to god it039s on my bucket list i made it to belizejoe killinger: that was great but costa rica039s gotta be next but tell us about your call richard blank: well i039ve been in business for 14 years in the industry for 22 i have bilingual agents here they039re college educated and they039re dedicated so they only work on specific campaigns and so i have a gamification culture here okay so i believe in restoring old pinball machines jute boxes

operation alpha podcast by michael lee everybody has ideas and accomplish goals with richard blank - youtube
Bookmarked 109 weeks ago
operation alpha podcast by michael lee everybody has ideas but not everybody can execute them with richard blankoperation alpha is a show about people scaling businesses making customers happy running operations and grind like no other tune in to listen to some interesting stories everybody has ideas but not everybody can execute them operation alpha is a show about people scaling businesses making customers happy running operations and grind like no otheroperation alpha podcast by michael lee everybody has ideas but not everybody can execute themrichardrsquos vision quest journey is filled with twists and turns when he was 27 years old he relocated to costa rica to train employees for one of the larger call centers in san jose with a mix of motivational public speaking style backed by tactful and appropriate rhetoric richard shared his knowledge and trained over 10 000 bilingual telemarketers richard blank has the largest collection of restored american pinball machines an

secret to get the highest qa score at a call center inspired insider podcast guest richard blank - youtube
Bookmarked 180 weeks ago
dr jeremy weisz: just as far as a quality over quantity i mean the quality interactions over yeah we can go ahead and and call a thousand people but ma

6 tips on how to avoid bad telemarketing habits inspired insider podcast guest ceo richard blank - youtube
Bookmarked 180 weeks ago
richard blank: marketability should be limitless dr jeremy weisz: what are some examples of bad habits people come in richard blank: with i i think that

changing the sales game podcast customer-focused teams win clientrsquos business episode 105 - youtube
Bookmarked 144 weeks ago
changing the sales game podcast a customer-focused team wins the clientrsquos business episode 105 here at changing the sales game we believe in community and a winwin philosophy both the prospectclient and you need to win or itrsquos the sale should not take place all your sales efforts should come from a place of love care and respect no sleazy sales approaches herebut the problem is that most sales processes donrsquot work because they teach transactional money driven solutions versus deep relationship based mutually profitable connectionschanging the sales game hosted by connie whitman beyond the bottom line creating true success in sales is creating real solutions for your clients product knowledge is great but relationships and understanding your clientrsquos goals will help you stand out from the crowd yoursquoll be able to anticipate their future needs and troubleshoot a potential problem this means listening and focusing on the person you are working with even if itrsquos o

inspired insider podcast welcomes guest richard blank costa rica039s call center - youtube
Bookmarked 180 weeks ago
dr jeremy weisz: what i039ve got you care by every side between my eyes walk through the came out better on the other side see looks like a you find the

inspired insider podcast guest richard blank costa rica039s call center full interview - youtube
Bookmarked 180 weeks ago
inspired insider podcast has accepted richard blank039s invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and s

how pinball cultures reduce a call center attrition inspired insider podcast guest richard blank - youtube
Bookmarked 180 weeks ago
dr jeremy weisz: so when you talk about gamification culture that you have there tell me more about richard blank: that whew my job is my my second half